Terms of Service

1. Who we are

Fitooh is a fitness buddy app and website run by Nexa Limited, Lagos, Nigeria ("Fitooh", "we", "us").

2. Using Fitooh

Fitooh helps you plan training, log workouts and food, and stay consistent, through a chat with your buddy. Your buddy is software that uses artificial intelligence. It is not a person, and it can be wrong, so use your own judgement.

You must be at least 16 years old to use Fitooh.

Please do not:

• use Fitooh to break the law or to harm yourself or anyone else,
• try to break, overload or get around the limits of the service,
• copy, resell or scrape Fitooh, or use it to build a competing product,
• upload content you have no right to share.

3. Your account

You sign in with Apple, Google or a code sent to your email. Keep access to that account or email safe, and tell us if you think someone else is using your Fitooh account.

Give us accurate information where it matters for your safety, such as injuries and health conditions.

4. Subscriptions and payments

Fitooh is free to use with daily limits. Fitooh Pro removes those limits and is sold as a monthly, quarterly or yearly subscription. The price for your country is shown in the app before you pay.

• Subscriptions are bought through the Apple App Store or Google Play and are billed by them, to the payment method on your store account.
• A subscription renews at the end of each period until you cancel. Cancel at least 24 hours before the renewal date in your App Store or Google Play subscription settings.
• When you cancel, Pro stays on until the end of the period you paid for, then you move to the free plan. Your history stays.
• We may change prices. If we do, the store tells you beforehand and you can cancel before the new price applies.

Refunds are covered in our Refund policy.

5. Health and safety

Fitooh gives general fitness and food guidance. It is not medical advice, and it is not a substitute for a doctor, physiotherapist or dietitian.

Check with a doctor before starting a new programme, especially if you are pregnant, have an injury, a heart condition or any other health condition, or take medication. If something hurts, or you feel faint, dizzy or short of breath, stop and get medical help.

Calorie, protein and other numbers are estimates. Food data and photo estimates can be off. You exercise at your own risk.

6. Your content and data

What you tell your buddy, and your logs, photos and voice notes, stay yours. You give us permission to store and process them only to run Fitooh for you. How we handle your data is set out in our Privacy Policy.

The app, its design, the buddy characters, exercise demos and the Fitooh name and logo belong to us. You get a personal, non-transferable right to use the app while you follow these terms.

7. Ending your account

You can delete your account at any time in the app (Settings, then Privacy and data), or from the Delete my account page on this website. Deleting your account does not cancel a store subscription, so cancel that in the store too.

We may suspend or close an account that breaks these terms or puts other people or the service at risk. Where we can, we will tell you first.

8. Our responsibility to you

We work to keep Fitooh running well, but we provide it "as is" and cannot promise it will always be available, error-free or right for your particular goals.

As far as the law allows, we are not liable for indirect or consequential losses, or for injury or loss that results from following guidance without proper care or medical advice. Nothing in these terms limits rights you have by law that cannot be limited.

These terms are governed by the laws of the Federal Republic of Nigeria. If you live elsewhere, you also keep the consumer protections of your own country.

9. Changes to these terms

We may update these terms as Fitooh grows. If a change is significant, we will tell you in the app or by email before it takes effect. If you keep using Fitooh after that, you accept the new terms.

10. Contact us

Email hello@fitooh.com. We reply within 1 working day.