Privacy Policy

1. Who we are

Fitooh is run by Nexa Limited, Lagos, Nigeria. We are the controller of your personal data. For any privacy question, email hello@fitooh.com.

2. What we collect

We store only what you tell your buddy or choose to connect:

• Account: your email, your name if you give it or your sign-in provider shares it, your country, time zone and unit preferences.
• What you tell your buddy: your goals, experience, routine, training days, food habits and budget, and anything else you say in the chat, including the chat messages themselves.
• Training and food: workouts, sets, personal records, meals, meal prep, freezer meals and streaks.
• Body and health details you choose to share: weight, injuries, and, only if you connect it, data from Apple Health or Health Connect (steps, active energy, workouts, sleep, weight, resting heart rate and heart rate variability).
• Photos and voice: food and menu photos you take in the app, and voice messages, which are turned into text.
• Location: only while you use the app and only if you allow it, to check whether you are at your gym. We do not track your location in the background and we do not keep a location history.
• Device: push notification tokens, app version and device type, and, unless you switch it off, basic usage analytics and crash reports.
• Purchases: your plan, where you bought it (App Store or Google Play), its status and renewal date. We never see or store your card details.
• Website: the email you give us to hear about launch, and messages you send through the contact form.

3. Why we use it

• To run Fitooh for you: build and adjust your plan, log your training and food, answer your messages, and remind you at the times you set. This is needed to provide the service you signed up for.
• To process health data, which we do only with your consent. You give it when you create your account and when you connect Apple Health or Health Connect, and you can withdraw it at any time by disconnecting or deleting your data.
• To keep the service safe and working, fix crashes, and understand which features are used, which is in our legitimate interest. You can turn usage analytics off in the app under Settings, then Privacy and data.
• To manage subscriptions and meet legal obligations.

We do not sell your data. We do not use your data for advertising. Data from Apple Health and Health Connect is used only to provide health and fitness features to you, and is never used for marketing or shared with data brokers.

4. How your buddy uses AI

Your messages, and the parts of your profile and history needed to answer them, are sent to AI model providers who process them on our behalf to write your buddy's replies, read food photos and understand voice messages. Under our agreements with them, they do not use this data to train their models.

Your buddy does not make decisions that have legal or similarly significant effects on you. Changes to your plan are offers you accept or ignore.

5. Who we share it with

We share data only with companies that help us run Fitooh, under contracts that limit them to our instructions:

• Supabase: our database, sign-in and file storage, hosted in the European Union (Ireland).
• Vercel and Trigger.dev: run our servers and scheduled jobs.
• Anthropic and Groq: AI models for chat, plans and food photos.
• Deepgram and ElevenLabs: turn speech into text and text into your buddy's voice.
• Apple, Google and Expo: sign-in and push notifications.
• RevenueCat: confirms your subscription status with the App Store and Google Play.
• Sentry, PostHog and Langfuse: crash reports, usage analytics and monitoring of AI quality and cost.
• Resend: sends our emails.

We may also disclose data if the law requires it, or to protect someone's safety. If Fitooh is ever bought or merged, your data would move to the new owner under this policy, and we would tell you first.

6. Where it is stored

Our main database is in the European Union. Some of the companies above process data in the United States and other countries. Where data leaves your country, we rely on the safeguards the law provides, such as standard contractual clauses.

Data is encrypted in transit and at rest, and each account can read only its own rows.

7. How long we keep it

• We keep your data for as long as you have an account.
• When you delete your account, your profile, chats, logs, photos and health data are removed from our live systems straight away and from backups within 30 days.
• Apple, Google and our payment partners keep purchase records for as long as the law requires. Those records contain no fitness data.
• If you tell us why you are leaving, we keep that reason with no link to you.
• Crash reports and analytics are kept by those tools for a limited period, then deleted.

8. Your choices and rights

In the app, under Settings, then Privacy and data, you can:

• see and edit everything your buddy knows about you,
• export your data as a file,
• clear what your buddy remembers,
• turn off usage analytics,
• delete your account and everything in it.

You can disconnect Apple Health or Health Connect, and change notification and location permissions, at any time. If you no longer have the app, use the Delete my account page on this website.

Depending on where you live (for example under Nigeria's Data Protection Act, the GDPR in Europe and the UK, or US state laws), you have the right to access, correct, delete, restrict or object to our use of your data, to take it with you, and to withdraw consent. Email hello@fitooh.com and we will respond within 30 days. You can also complain to your data protection authority; in Nigeria that is the Nigeria Data Protection Commission.

9. Children

Fitooh is not for anyone under 16. We do not knowingly collect data from children. If you believe a child has an account, email us and we will delete it.

10. Changes to this policy

If we change what we collect or who we share it with, we will update this page and, for significant changes, tell you in the app or by email first.

11. Contact us

Email hello@fitooh.com. We reply within 1 working day.