How can we help?

Check your spam or promotions folder, and that the email is spelled the way you signed up. Codes last 10 minutes; ask for a new one from the sign-in screen. If you first signed in with Apple or Google, use that button instead.

Pro is bought in the App Store or Google Play, so you cancel in your phone's subscription settings. Pro stays on until the end of the period you paid for.

Apple and Google handle refunds for purchases made in their stores. Our Refund policy page has the steps for each, and we are glad to help if you were charged by mistake.

Tap your buddy at the top of the chat. You can change its name, look, personality and voice there.

Yes. Everything works with just your phone. Connecting Apple Health or Health Connect is optional and adds steps, sleep and workouts from other apps.

Yes. Tell your buddy your split and exercises once and it tracks them. It suggests, and never changes your routine without a tap from you.

Only what you told it or chose to connect. Open the menu, then Settings, then Privacy and data to see it, edit it, export it or clear it.

In the app: menu, Settings, Privacy and data, then Delete my account. No longer have the app? Use the Delete my account page linked at the bottom of this site.